Lorelai Dress

Delivery

Verbatier offer worldwide shipping. Our freight partners are UPS, DHL, FedEx and Postal service. The average delivery time within Europe is 15-28 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 20-30 business days, however, delivery times may increase depending on the delivery destination and delivery times could also change during the covid19 crisis. Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.We offer a worldwide shipping free starting from 99€/100$ for each individual order, no matter the dimensions or weight of the package. This amount is included in the price. For stocklot orders that might include an additional discount, a member of our customer services team will contact the customer to discuss shipment details and delivery time.Lost or damaged packages are insured a maximum amount of 30€ unless agreed upon differently from the buyer and added as a note when making a purchase. Extra insurance can be purchased, by contacting our team at hello@verbatier.comProducts are dispatched as soon as possible after the order and the payment has been confirmed, we are always subject to checking the regularity of the payment before carrying it out. In the unlikely event that a product has not been delivered after 30 working days following the order confirmation, customers should send a direct email to hello@verbatier.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, Verbatier will contact the customer within 5 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee of 45€/55$, which will be invoiced for or deducted from the refundReturns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee of 45€/55$.Customs operations are handled by Verbatier together with the selected freight provider customs agency for shipments outside the EU all additional customs charges will be covered by the buyer. Any documentation needed will be provided by Verbatier to have the package cleared if necessary. With our 10+ years of experience with international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.